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Top FAQs
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We no longer charge late fees for overdue items. Instead, if you have an item that is 10 days or more overdue, you can't use your library card until you bring the item in question back. Once you return the item, you are back in action.
The library hasn’t totally eliminated fees though. If you lose or damage an item there will be a replacement charge. And if you have an item that is 45 days late there will be an additional collection agency charge.
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A hold is a request for an item at the library.
If you are a Canton or Plymouth cardholder and have registered your account online, opens a new window, you can place a “hold” by clicking the green “place hold” button next to the item you want in the catalog. If the item is available, we will get it off the shelf for you and put it on the hold shelf; if it is checked out, placing a hold saves your spot in line.
We typically pull available holds a few times a day. You can have up to 50 holds at a time, and you can check your place in line by viewing the “on hold” section of your account.
When your hold is ready for you to pick up, you will get a notification that we have placed it on the hold shelf for you.
Held items have not yet been checked out to you, so please remember to check them out at one of the self-checkout stations or the Check Out Desk before leaving the library.
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You can choose to be notified by email, phone call or text.
Email Notifications
If you have an email address in your Patron Record, we'll send you:
- A notice when you have holds that are ready to pick up.
- A courtesy notice two days before an item is due.
- If an item has auto-renewed, you will still receive this notice and it will alert you to the item's new due date.
- If your item has not auto-renewed, you will need to return it by the listed due date.
- An overdue notice at four, seven, 10, and 14 days after the due date
- A billing notice for materials not returned after 21 days
You'll also receive the CPL newsletter and information regarding upcoming events.
Please add cplemail@cantonpl.org to your email address book to assist delivery of notifications.
Phone Notifications
If you do not have an email associated with your library card, we will call you:
- When you have items ready to pick up
- Two days before an item is due. You will not receive a phone notification when items auto-renew.
- An overdue notice at four and 10 days after the due date
- A billing notice for materials not returned after 21 days
Automated phone notifications are made two times a day, around 10:00 AM and around 4:00 PM.
Text Notifications
You can also sign up for the library's Shoutbomb text messaging service.
- Get alerts about holds, items due soon, and overdue items
- Renew eligible items via text message
- Continue to receive your standard email or telephone notice as usual
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Your default PIN is the 8-digit birthdate (MMDDYYYY) associated with your account. For example, if your birthday is May 15, 1991, your PIN is 05151991.
Once you log into your account, you can change your PIN to a number of your choice. Your PIN must be at least 7 digits and no longer than 13 digits, and can only be numbers.
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Library cards must be renewed periodically to ensure we have your up-to-date address and contact information on file and verify your residency.
If you live in Canton, MI or if you have registered your Plymouth District Library Card with us, you can renew your card online. To verify/update your address and renew your card, please click the second link on this form. If your address remains the same, simply click next on that screen to advance.
For all others, please come in person to the Check Out Desk with your photo ID.
If your ID does not show a Canton, MI address, please bring proof that you live, work or go to school in Canton.